Gather & Glow — Frequently Asked Questions

American Mahjong

1. What is American Mahjong?
American Mahjong is a social tile game typically played by four players. It combines strategy, pattern-building, and a little luck, making it a wonderful activity for game nights, family gatherings, and time spent with friends.

2. I’ve never played American Mahjong before. Is it beginner-friendly?
Absolutely. Our mahjong sets are suitable for both beginners and experienced players. If you’re new to the game, you can start with the basic rules and gradually become familiar with the hands, patterns, and rhythm of play.

3. What is included in an American Mahjong set?
The contents may vary depending on the design. Please refer to the What’s Included section on each product page for details about the number of tiles, storage case, accessories, and other included items.

4. Do American Mahjong sets make good gifts?
Yes! A beautifully designed mahjong set makes a thoughtful gift for mahjong lovers, friends, and family. It’s a wonderful choice for birthdays, holidays, housewarmings, or anyone who loves hosting and bringing people together.

5. How should I clean and care for my mahjong tiles?
Keep your tiles clean and dry, and store them in their case when not in use. If cleaning is needed, gently wipe them with a soft, slightly damp cloth. Avoid harsh cleaning products, excessive heat, and prolonged exposure to direct sunlight.

Home Fragrance

6. How do I choose the right fragrance for my home?
Start with the atmosphere you’d like to create. Fresh, floral, and botanical notes can make a space feel bright and uplifting, while woody, amber, and softly sweet notes can create a warmer, cozier mood. Please refer to each product page for specific fragrance notes.

7. How can I help my candle burn more evenly?
Follow the care instructions provided with your candle and keep the wick properly trimmed. Allowing the wax to melt evenly across the surface can also help create a better overall burning experience.

8. What should I keep in mind when burning a candle?
Always place a burning candle on a stable, heat-resistant surface and keep it away from flammable materials, children, and pets. Never leave a burning candle unattended.

Jewelry

9. How should I care for my jewelry?
Store your jewelry in a clean, dry place and avoid unnecessary contact with perfume, lotions, household cleaners, and other substances that may affect its finish. After wearing, gently wipe your jewelry with a soft cloth when needed.

10. Can I wear my jewelry in the shower or while swimming?
To help preserve its appearance and condition, we recommend removing your jewelry before showering, swimming, exercising, or sleeping. Care requirements may vary by material, so please refer to the individual product page for additional guidance.

Shipping & Orders

11. How long does it take for my order to ship?
Processing times may vary depending on the product and order volume. Current processing and estimated delivery information will be provided at checkout or in your order notifications when available.

12. How much does shipping cost?
Shipping costs are calculated based on your delivery address, order contents, and available shipping methods. Your final shipping cost will be displayed at checkout before payment.

13. Do you offer free shipping?
If free shipping or a minimum-order shipping promotion is currently available, the applicable terms will be displayed on our website, product pages, or at checkout.

14. Can I track my order after it ships?
If your selected shipping service includes tracking, tracking information will be provided once your order has shipped.

15. What should I do if my package says “Delivered,” but I can’t find it?
First, check around your delivery location, including your front door, mailroom, reception area, or other secure drop-off locations. You may also want to check with household members, neighbors, or the carrier. If you still cannot locate your package, please contact us and we’ll help you review the available shipping information.

Returns & Quality

16. How do you approach product quality?
We thoughtfully select the products featured at Gather & Glow, with attention to design, materials, functionality, and the overall experience. Because materials and production methods vary by product, please refer to each product page for specific specifications and material information.

17. Why might the color of my product look slightly different from the photos online?
Lighting, screen settings, materials, and production batches can all result in slight variations in color, texture, or appearance. Some products may also feature natural variations that are part of their individual character and are not necessarily considered defects.

18. What if my item arrives damaged or has a quality issue?
Please contact us as soon as possible with your order number, a description of the issue, and clear photos showing the condition of the item. We’ll carefully review the details and help determine the next steps.